Reference

koi55 Privacy Policy for Your Account

Our koi55 Privacy Policy explains what account, device and payment details we use, why we use them, and how you can request a change.

Account dataWallet checksCookie choicesPolicy requests

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How Privacy Policy Covers Wallet Data

koi55 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers details you provide when creating or accessing an account, such as your phone number, verification responses and selected wallet route. We may record payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account steps so we can match a

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request with the correct account and check its status. Device signals, login time, browser type and security events may also be used to protect account access and investigate unusual activity. We retain records only for the period needed for the stated purpose, account support or applicable
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legal duties. When access or eligibility is discussed, it depends on local law, and some processing may be limited where local law permits. This notice applies to data handled through our site and account support path, not to separate privacy practices run by a wallet or
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bank.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT THE DESK

Get Privacy Policy Help Through Your Account

A clear support route helps you ask about personal data without guessing which team to contact. Start from the account help path when you need access to a record, want a correction, or need clarification about a wallet reference. Include the phone number linked to your account and the relevant payment receipt, but do not send a password or one-time code.

Team online

Account help

Use the account help route to ask which personal details we hold, why a verification step appeared, or how to request a correction to your account record.

Wallet status

For DANA, OVO, GoPay or QRIS questions, share the payment reference and date through support so we can separate wallet processing data from your account details.

Receipt checks

If a bank transfer or virtual account receipt is linked incorrectly, contact us through the cashier support path and ask for a privacy-related data correction.

DATA CONTROL

What We Do With Your Account Data

Our handling process follows the account actions you take rather than collecting details without a reason.

Account collection

When you open an account, we collect the details needed for access and phone verification. We do not ask you to place a wallet password or one-time code into a support message.

Payment matching

A DANA, OVO, GoPay or QRIS reference helps us match a deposit or cashier request with your account. The wallet provider remains responsible for its own separate data handling.

Cookies and devices

Cookies can keep your login path connected, while device and browser signals can help detect unusual sign-ins. You can manage browser cookie settings, though some account functions may then need another check.

Access protection

We use phone verification, session controls and account activity checks to reduce unauthorised access. If your device changes, we may ask for an additional account step before showing private account details.

Retention period

We keep account, payment and support records for as long as needed for their stated purpose, account disputes, security checks or legal duties, then remove or separate them where appropriate.

Your request

Ask us to access, correct or clarify your data through account help. Include your linked phone number and request type; we may verify account ownership before making any change.

Privacy Policy Answers for Indonesian Accounts

These Privacy Policy answers address the account and wallet questions we expect before access begins. They explain the practical request path, what device data does, and how payment references are separated from data held by DANA, OVO, GoPay, QRIS or a bank.

The koi55 Privacy Policy covers account details, phone verification, device and cookie signals, payment references, support messages, security events and requests you make about your personal data.

We may handle references linked to DANA, OVO, GoPay, QRIS, bank transfer and virtual account steps. We use those references to match account activity, while each provider controls its own records.

Yes. Use the account help route and ask for a data access request. Provide the phone number linked to your account, then complete any ownership check needed before we respond.

Send a correction request through account help with the affected detail and supporting payment receipt if relevant. We may confirm your identity before changing an account or wallet reference.

Cookies and device signals can connect your session, remember necessary access steps and flag unusual sign-ins. Browser settings can restrict cookies, but a later login may require another verification step.

We retain records only as long as needed for the purpose described, account support, security checks, disputes or legal duties. When no valid need remains, we remove or separate the record.

You can ask through account help for removal or restriction where local law permits. We may retain limited records when needed for security, payment matching, disputes or legal duties.

koi55 Privacy Policy for Your Account

Get Privacy Policy Help Through Your Account

Account help

Wallet status

Receipt checks

What We Do With Your Account Data

Account collection

Payment matching

Cookies and devices

Access protection

Retention period

Your request

Privacy Policy Answers for Indonesian Accounts

01 What does the koi55 Privacy Policy cover?

02 Which payment details does the Privacy Policy mention?

03 Can I request a copy of my koi55 account data?

04 How do I correct an error under the Privacy Policy?

05 Does koi55 use cookies on my mobile device?

06 How long does the Privacy Policy allow data retention?

07 Where local law permits, can I ask for data removal?

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